My Background
Over six years at IBM, I worked across federal HR technology in a role that spanned change management, system design, stakeholder and client relationships, and platform modernization, all within an environment where multi-agency regulations and compliance requirements shaped nearly every decision. My title was Technical Consultant, but the work functioned as product management: owning the roadmap and backlog, gathering requirements directly from clients and users, prioritizing what to build next, and leading a cross-functional team through delivery, testing, and adoption for platforms serving federal agencies. The breakdown below covers the specific areas I owned.
Product Ownership
Led the design and delivery of new Manager Self Service and Core HR functionality, from requirements and user stories through development, testing, and launch. Managed a cross-functional Agile team delivering more than $2M in new functionality, while partnering with developers, stakeholders, and clients to prioritize needs and guide solutions from concept to release.
Platform Modernization
Designed and implemented a cross-agency Service Desk modernization platform in ServiceNow, serving as the team's only certified platform expert. Led the merger of two client-facing HR platforms across GSA, OPM, RRB, NCUA, and VA, executing and passing 100+ UAT scripts in one week while managing 100+ client escalations.
Change Management & Enablement
Led training and adoption efforts across multiple federal HR technology releases, creating videos, guides, eLearnings, FAQs, bulletins, and live training sessions. Developed enablement strategies that helped users understand and successfully adopt new functionality.
User & Stakeholder Leadership
Translated complex federal HR workflows into practical system experiences while working directly with users, developers, analysts, and agency stakeholders. Led a team of 10+ service desk agents, served as a functional point of contact across multiple workstreams, and facilitated coordination with federal clients including GSA and VA.
By the Numbers
5 federal agencies supported
10+ service desk agents led
$2M+ in functionality delivered
100+ UAT scripts executed in one week
100+ client escalations managed during systems integration
6 years delivering federal HR technology